Contact JobBingo Support - UK Help & Guidance 2026

We offer three routes, and each suits a different kind of question. Live chat is our fastest option and the best place for anything urgent, such as a deposit that hasn't appeared or a login problem. Our team is typically available daily, with chat running across extended hours. Email is better for detailed issues, document requests or anything where you'd like a written record; write to [email protected]. Our help centre and FAQ section holds step-by-step answers on registration, bonuses, payments and account settings, so it's worth a quick look before you contact us. We don't run a phone line, and we'll never ask you to call a number.

A little detail at the start saves a lot of back-and-forth later. Please give us your username and the email address registered to your account, so we can locate it straight away. Describe what happened in plain terms: what you were trying to do, what you expected, and what you saw instead. Screenshots are very helpful, especially for error messages or unusual game behaviour. If your question involves a payment, include the transaction ID, the date, the amount and the method you used. Never send your full card number, your password or your PIN. We will never need them, and our team will never ask for them.

Live chat is designed for real-time replies, so you should be speaking with an adviser quickly during opening hours. Emails take longer because each one is read and handled individually, particularly when we need to check account activity or payments. We aim to reply as promptly as we can, and complex cases may need extra review before we can give you a full answer. If we need something from you, such as a document or a clarification, we'll say so clearly in our reply. Responding promptly on your side helps us resolve things sooner. If you haven't heard back when you expected to, contact us again on live chat and quote your earlier email.

As a UK Gambling Commission licensed brand, we're required to confirm that every player is who they say they are and is aged 18 or over. That means you may be asked to complete identity verification (KYC), usually by sharing a photo ID and sometimes proof of address. It's a standard safeguard that protects you and keeps underage play out. If you're locked out, can't verify your email, want to update your details or need help understanding why a document was rejected, get in touch and we'll walk you through it. Sending clear, uncropped images with all four corners visible helps avoid delays.

We support Visa, Mastercard, PayPal, Apple Pay, Paysafecard, Skrill, Neteller and Trustly, with a minimum deposit and minimum withdrawal of GBP 10. If a deposit hasn't arrived, a withdrawal looks delayed or you're unsure about limits, contact us with the transaction details listed above. As a guide, e-wallet withdrawals typically reach you around 24 hours after approval, while cards and bank transfers usually take 1 to 5 working days. Withdrawals can only be approved once your account is verified, so completing KYC early is the easiest way to avoid waiting. Please also read the current bonus terms if a payout relates to an active offer.

If we've let you down, tell us. Start with live chat or email and explain the issue and the outcome you'd like. Ask for it to be treated as a formal complaint if you want it logged and reviewed by a senior member of our team. We'll investigate fairly, keep you updated and give you a clear written answer. If you're still unhappy once we've replied, or if eight weeks pass without a resolution, you can take the matter further through the independent alternative dispute resolution service named in our terms and conditions. You can also raise concerns with the UK Gambling Commission, which regulates our services for players in Great Britain.

Gambling should stay an enjoyable pastime, never a source of pressure. If it's stopped feeling that way, contact us at any time and we'll help you set deposit limits, take a break or close your account. You can also adjust limits yourself in your account settings. To exclude yourself from all UK-licensed gambling sites at once, register with GAMSTOP, which we take part in. Please only play with money you can afford to lose, and never chase losses. Free, confidential support is available through organisations such as GamCare and BeGambleAware. This service is for adults aged 18 and over.